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What was built, why, and how it was tested.

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Architecture diagram of the SunCoast AI agent in three parts: knowledge base ingestion from Google Drive into Qdrant, the conversation workflow with an AI agent and knowledge base tool, and lead capture to Google Sheets and Telegram.

Personal demo project

SunCoast Air & Plumbing: AI Customer Service and Lead-Capture Agent

A 24/7 AI agent that answers customer questions from a company knowledge base, handles emergencies safely, and saves bookings to Google Sheets with a Telegram alert. Tested with 50 scenarios: 43/50 on the first run, 49/50 after fixes, 10/10 on safety-critical tests.

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